FAQ
Frequently Asked Questions
ORDERING
Q: How do I place an order? A: Browse our collection, select your items, add them to cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay.
Q: Can I modify or cancel my order? A: Please contact us immediately at icvi@abv.bg. Once your order is processed (1-3 business days), we cannot make changes.
Q: Do you offer gift wrapping? A: Currently, we do not offer gift wrapping services.
SHIPPING
Q: Where do you ship? A: We ship worldwide to over 30 countries including USA, Canada, UK, Europe, Australia, and more.
Q: How long does shipping take? A: Processing time is 1-3 business days. Delivery times vary by location and will be calculated at checkout. You'll receive a tracking number once your order ships.
Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. You can also track your order by logging into your account at www-forsale-ivanov.myshopify.com/account
Q: What if my order doesn't arrive? A: If your order hasn't arrived within the estimated delivery time, please contact us at icvi@abv.bg and we'll investigate immediately.
RETURNS & EXCHANGES
Q: What is your return policy? A: We accept returns within 14 days of delivery. Return shipping is free. A 17% restocking fee applies. Refunds are processed within 5-7 business days.
Q: How do I return an item? A: Log into your account, find your order, and click "Request a return". Follow the instructions to complete your return request.
Q: Do you offer exchanges? A: Yes! Follow the same return process and place a new order for the item you'd like instead.
PRODUCTS
Q: Are your products authentic? A: Yes, all our products are 100% authentic and carefully curated for quality.
Q: How do I know what size to order? A: Check the product description for detailed measurements and sizing information. If you're unsure, contact us before ordering.
Q: Do you restock sold-out items? A: We try to restock popular items when possible. Sign up for our newsletter or contact us to be notified when items are back in stock.
PAYMENT & SECURITY
Q: Is it safe to shop on your website? A: Yes! We use secure SSL encryption and trusted payment processors. Your information is protected.
Q: What payment methods do you accept? A: We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
CONTACT
Q: How can I contact you? A: Email us at icvi@abv.bg or call +359876926489. We typically respond within 24 hours.
Q: Do you have a physical store? A: We are an online-only store, but you can reach us at our business address: Gradski Pazar 53, 4400 Pazardzhik, Bulgaria.
Still have questions? Contact us at icvi@abv.bg - we're here to help!